Microsoft Outlook Help

I know that many of those who use the free Microsoft e-mail client like Outlook Express or Windows Mail (for free because it comes with Windows) or by e-mail Web-based services, such as Windows Live Hotmail service. What amazes me is that few of my knowledge, including professionals who are willing to pay in advance.
I bought Microsoft Office Outlook 2007 as an independent program started at the same time, four months ago, and could not be happier.
Here are features I like, at cost:

1. Compatibility between Outlook and Word

I often copy text from Word and paste into Outlook: format. Previously, when I do this is to use Outlook Express and Windows Mail, and the results are usually a disaster. I had to spend time reformatting the text, which I created in Word. It is equally effective for this purpose are not the same thing twice.

However, when I copy from Outlook and paste in the Word. Also, when I received a letter from other countries, I do not see how I can clean much more quickly than any free program.

2. Reported post

Outlook 2007, you can e-mail tag in your Inbox or other e-mail, using a function called "category".

Do you have time to process each message when you get it? Of course not. Categories Outlook allows you to label e-mail string of choice. I use words like "Time", "response", "research" and "Reading." Moreover, you can color code each category. It is a huge time saver, I will not lose the message. Or Outlook Express and Windows Mail have this functionality. Do not pay the previous version of Microsoft Office Outlook 2003

3. Find messages

Windows Mail has a good search function. I believe nothing. However, as a result, I had to open each message individually to see that file. Microsoft Office Outlook 2007 provides a solution. Now open the "Preview" so every time I select a list of projects, e-mail content is displayed in a separate window. Save minutes every time I need to find some, the rapid increase in hours.

4. Incoming e-mail editor

How long do you receive an e-mail may receive unsolicited messages from topics such as "again", "before" or white? Almost embarrassing, old topic information, and then change the subject completely different? In Outlook, you can change the subject line. I need to do is save the original, but the acquisition of [square brackets] much, so when I saw the list, I am well aware of the contents of the message. Outlook also allows you to change any other part of the information clearly.

Here are the main benefits that I received a letter from the pay.

In Canada, Best Buy is currently selling in Microsoft Office Outlook 2007 C US $ 159.99. Otherwise, you can download a free 60 day trial in 2007 of the category of English or French language, from the Microsoft.

How do I change the default settings?
In the Outlook Security Settings folder, click New, so that a new project using the Outlook security form. Select the default security settings for all users option. You can not change the name of the security group.

Open the project's default option of Outlook E-mail Security Update has been installed. Figure 1 and Figure 2 shows the default settings of the Outlook security form. Explanation of each setting, please refer to Readme.txt file when you extract the downloaded file to run admpack.exe.

Noted that there are several options mentioned in Figure 2 Collaboration Data Objects (CDO) and Simple Mail Application Programming Interface (MAPI)'s. External programs can use the programming interface, Outlook Object Model rather than the automatic messaging. E-mail Security Update Outlook Simple MAPI function of restricting access to, instead of the CDO. CDO program settings apply to the separate system update CDO Security Update by http://officeupdate.microsoft.com/ 2000/downloaddetails/cdo2k.htm.

Can only create a default security settings item in the Outlook Security Settings folder. If there is more than one item, the default setting is, Outlook clients will use the settings from the recent Save the project.

How do I override the default security settings?

Your security settings can be individuals or groups of users more or less restrictions than the default settings. To override the default settings, follow these steps:

1. Create a new item in the Outlook Security Settings folder.
2. Outlook security form in the Outlook Security Settings tab, which Figure 1 shows, select group of security settings unusual choice.
3. To provide security group name.
4. Members text box, enter the name, separated by a semicolon, individual users, the Group will apply the settings. Did not provide the form of a button, let you choose the name from the Global Address Book (GAL); You must enter their own.
5. Press Ctrl + K, to resolve the name. If there is any name still does not have a prominent, which means that Outlook can not resolve the name. Check your spelling, and then press CTRL + K, and then try again to resolve.
6. Select your choice of two forms. See the readme file. txt files, a detailed understanding of each set.
7. Closed form, and select when Outlook is asked to save your changes.

You can not use distribution lists (racemic), in order to simplify the establishment of a member in step 4. Outlook E-mail Security Update does not resolve the members of the DL. Therefore, you must enter each user name.

In addition, you must be a member to take care of each user, there is only one Outlook security group, in other words, users seem to only one item in the Outlook Security Settings folder. If the user includes more than one group, the latest security settings to preserve a popular, and Outlook ignore any other person. Outlook E-mail Security Update will not check to see whether a user of Outlook included in the additional security group.

Your security settings can be individuals or groups of users more or less restrictions than the default settings. To override the default settings, follow these steps:

1. Create a new item in the Outlook Security Settings folder.
2. Outlook security form in the Outlook Security Settings tab, which Figure 1 shows, select group of security settings unusual choice.
3. To provide security group name.
4. Members text box, enter the name, separated by a semicolon, individual users, the Group will apply the settings. Did not provide the form of a button, let you choose the name from the Global Address Book (GAL); You must enter their own.
5. Press Ctrl + K, to resolve the name. If there is any name still does not have a prominent, which means that Outlook can not resolve the name. Check your spelling, and then press CTRL + K, and then try again to resolve.
6. Select your choice of two forms. See the readme file. txt files, a detailed understanding of each set.
7. Closed form, and select when Outlook is asked to save your changes.

You can not use distribution lists (racemic), in order to simplify the establishment of a member in step 4. Outlook E-mail Security Update does not resolve the members of the DL. Therefore, you must enter each user name.

In addition, you must be a member to take care of each user, there is only one Outlook security group, in other words, users seem to only one item in the Outlook Security Settings folder. If the user includes more than one group, the latest security settings to preserve a popular, and Outlook ignore any other person. Outlook E-mail Security Update will not check to see whether a user of Outlook included in the additional security group.

Google has set an fund with the Mindset adjustment agency it released newly for its Apps hosted communications and collaboration suite, Google said Tues.

That means, called Apps Sync for Microsoft Outlook, didn't endeavor symptomless with programs that interact directly with the Look aggregation line, such as Windows Screen Seek. Specifically, Apps Sync, during artefact, incapacitated Windows Desktop Examine, which lets users attain message in Attitude.

Nonetheless, the new edition of Apps Sync for Microsoft Belief now entirety right with Windows Desktop See. The plug-in has ever worked decent with Attitude's person look article, according to Google.

Other replace to the Google way is that it now lets users admittance Windows Springy Hotmail via the Microsoft Staff Prospect Connector plug-in, which the Google slave didn't sustenance before.

Different enhancements to Apps Sync are the noesis to enable or invalid auto-archive during artefact and an developed two-way readjustment of notes in contacts, Google said.

Existing users give get the grade automatically. New users instrument comprehend the new variant here.

Google launched Apps Sync for Microsoft Mindset on June 9 in magnitude to dedicate users the alternative to use Mindset as a confront end to the Gmail and Calendar part of the Premier and Pedagogy editions of Apps.

Currently, the plug-in lets grouping happen e-mail, contacts and calendar items between Mindset and Apps, but it doesn't cater the untasted conservation of features that exist between Attitude and Mercantilism.

This is why a variety of business analysts are recommending that before decisive to follow Transfer with Apps, IT managers run tests of the plug-in to tidy careful that their Look users present not avoid functionality they necessary for their succeed.

The plug-in isn't free to users of the Casebook edition of Apps, which is free and constricted to 50 end-users per land. Apps Sync for Microsoft Look is for Apps' Execute edition, which costs US$50 per somebody annually, and for Apps' Upbringing edition, which is take and aimed at students, teachers and school staffers.

Microsoft didn't move to a petition for statement some the newest writing of the Google plug-in.

Security researches from CA and Sophos warn of two malware distribution campaigns that try to push trojans as Microsoft security updates. One claims to offer a Conficker removal tool, while the other masquerades as an update for Microsoft Outlook and Outlook Express.

"Researchers at Microsoft have been working closely with Symantec, the creators of Norton antivirus, and have come up with a removal tool for the conflicker [sic.] virus," the malicious e-mails intercepted by CA read. "You are hereby immediately advised to download and run the removal tool from the link provided below to make sure you are not infected […]," they go on to advise.

The download link starts with windowsupdate.microsoft.com, but actually points to a .ru domain name. "The email comes from a certain Microsoft[dot]ssl[dot]com whose IP address is 38.100.66.185. This IP address originates from a server which is located in Texas and is not a Microsoft server," Rossano Ferraris, research engineer at CA Internet Security Business Unit, notes.

Visiting the link prompts the download of a file called remtool_conf.exe, that, when run, displays a Symantec EULA and offers to start scanning the computer. However, instead of performing any malware scan, the application contacts another host from where it downloads winupdate.exe, identified by CA as DelfInject CX. The fake removal tool is being detected as FakeScan A.

"Although there has been a decrease in the number of fake Microsoft update emails, the current fake emails are more sophisticated and use a very high profile social engineering technique to lure and trap people," Mr. Ferraris warns.

Meanwhile, Julie Yeates, malware analyst at antivirus vendor Sophos, describes a similarly themed campaign that targets users of the Microsoft Outlook and Outlook Express email clients. "Microsoft has released an update for Microsoft Outlook / Outlook Express. This update is critical and provides you with the latest version of the Microsoft Outlook / Outlook Express and offers the highest levels of stability and security," the messages read.

The attached officexp-KB910721-FullFile-ENU.exe file is actually an installer for Troj/Spy-CU. "It does look plausible, the spelling and grammar are surprisingly correct, for malware authors, but, as ever, one should always be cautious concerning e-mail attachments," Ms. Yeates warns. Windows users are advised to download security fixes through Automatic Updates or from Microsoft's download website directly.

In this Article OE, WM or WLM contains all your messages and is located on the same machine as Outlook. It is assumed that Outlook has already been installed and configured with your mail account. Contact your mail administrator or ISP if you do not know the mail account settings. If you've already tried to configure Outlook before but were not successful, you'll have to start with a clean mail profile.
Migrate Mail

Don't use the Import function from within Outlook to migrate your mail. In many cases this will reset the "Received" time and date on a message. Instead, use the export function from with OE, WM or WLM.

1. Open Outlook.
2. Open up OE, WM or WLM and use File-> Export-> Messages… to export the messages to Outlook.
Confirm the dialog and select which folder you would like to export to Outlook.
3. Now all you have to do is wait. This could take quite a while depending on how big your message store in OE, WM or WLM is.

Migrate Contacts

To migrate your contacts, you first have to export it to a csv-file which you can then import into Outlook.
The way to export it defers slightly depending on whether you are using OE, WM or WLM.

Export Contacts Outlook Express

1. File-> Export-> Address Book…
2. Select; Text File (Comma Separated Values).
3. Press the Export button.
4. Select a location to store the export in and name you export file.
This can be on your Desktop folder for easy access. You can remove the file once everything has been imported into Outlook.
5. Press the Next button.
6. Select all the fields (make sure you scroll down to see all fields)
7. Press Finish. You'll get notified when the export is done.
8. Close the remaining open dialogs and continue to the Import Contacts section.

Export Contacts Windows Mail

1. File-> Export-> Windows Contacts…
2. Select; CSV (Comma Separated Values).
3. Press the Export button.
4. Select a location to store the export in and name you export file.
This can be on your Desktop folder for easy access. You can remove the file once everything has been imported into Outlook.
5. Press the Next button.
6. Select all the fields (make sure you scroll down to see all fields).
7. Press Finish. You'll get notified when the export is done.
8. Close the remaining open dialogs and continue to the Import Contacts section.

Export Contacts Windows Live Mail

1. Select the Contacts button in the left bottom section or press CTRL+SHIFT+C to bring up the Windows Live Contacts window.
2. File-> Export-> Comma Separated Values (.CSV)
3. Select a location to store the export in and name you export file.
This can be on your Desktop folder for easy access. You can remove the file once everything has been imported into Outlook.
4. Press the Next button.
5. Select all the fields (make sure you scroll down to see all fields).
6. Press Finish. You'll get notified when the export is done.
7. Close the remaining open dialogs and continue to the Import Contacts section.

Import Contacts Outlook

1. File-> Import and Export…
2. Select; Import from another program or file.
3. Press the Next button.
4. Select; Comma Separated Values (Windows).
5. Press the Next button.
6. Browse to the location of the previously exported csv-file.
7. Press the Next button.
8. Select your Contacts folder as the destination folder.
9. Press the Next button.
10.Press Finish.

View Microsoft Outlook Express 4,5 and 6 e-mail without having access to Outlook Express.

Got a need to view Microsoft Outlook Express 4, 5, or 6 e-mail without having access to Outlook Express? Want to view Windows Vista Mail and Windows Live mail message databases? You'll want MiTeC Mail Viewer. This free program lets you view those message stores, as well as message stores in any standalone .EML files, used by some e-mail programs.

Simply run MiTeC Mail Viewer, point it at the location of the file, and then select the folder you want to view. You'll then be able to browse through the e-mail, and save individual files as well as attachments. It's also nice that you can view not just the e-mail itself, but also the source code as well. This can come in handy for tracing suspicious e-mail or checking for phishing scams.

The program does have some problems, though. It didn't properly read HTML messages; I could decipher the content, but it didn't look like the original message. Aside from that, MiTeC Mail Viewer is free and simple, so worth a try if you need to view Outlook Express e-mail without having access to Outlook Express.

Get More at :

http://www.microsoft.com/windows/ie/ie6/using/howto/oe/setup.mspx

The most and irritating Problem face in Microsoft Outlook is when you not able to receive and send the Email.

The main cause of this issues is below possibility.
1. Internet or Network connection missing
2. Issue with Internet or Network e-mail server
3. E-mail program incorrectly configured
4. Security issues
5. Spam filter
6. E-mail program corruption or other issues

The Solution Of this issue are :

1. Internet or Network connection missing :- First of all you have to check your computer is able to see the INTERNET and try to find out in other computers to ensure that your computer is not encountering a connection issue, which would be causes of your email issue

2. Issues with Internet or Network e-mail server :- Try to Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.

3. E-mail program incorrectly configured :- you verify that your Email program is properly configure or not to connect to your Internet Server. It is very common for the e-mail program to have either the incorrect POP or SMTP address. Generally, the SMTP server is port 25 and the POP3 server is port 110. However, the actual POP3 and SMTP server name varies depending upon your Internet or Network providers. verify with the ISP or Network administrator that a SMTP block is not in place.

Generally, if a SMTP block is in place you will receive errors such as:

1. SMTP error
2. SMTP rejected
3. Server response 550
4. SMTP prohibited by administrator
5. Error 0x800ccc79

4. Security issues :- Spam filters can inappropriately cause you to be unable to receive e-mail. If a Spam filter is improperly configured by the Internet service provider or if your Internet service provider believes a message is Spam it will delete the message and that message will not be received by you.

5. E-mail program corruption or other issues :-If you have checked and/or verified each of the above recommendations and are still unable to receive / send e-mail, it is possible that the e-mail program may have issues and we recommend that you attempt to reinstall it.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

ABOUT IYOGI

ABOUT CLEAN MACHINE

I am continue with Microsoft Outlook related mail tips for all outlook users. I want to share My experience with Microsoft Outlook Support and Computer Help. Some useful tips given below......

• Set a reminder to reply to a message Right-click the message you want to set the reminder for, point to Follow Up, and then click Add Reminder. In the Due By list, click the date when you have to complete the reply. In the second list, click a time. In the Flag color list, click the flag color you want, and then click OK.
• Add your own words to a follow-up flag for a new message Click the Message Flag button and then type the text you want in the Flag to box.
• Send a message to multiple people without revealing other recipients' identities To send a message to someone without other recipients of the message knowing, use the Bcc line in the message. Bcc stands for blind carbon copy. If you add someone's name to the Bcc line, a copy of the message is sent to that person, but his or her name is not visible to other recipients.

More information about events

Usually an event occurs once and can last for one day or several days, but an annual event, such as a birthday or anniversary, occurs yearly on a specific date.

Events and annual events do not occupy blocks of time in your calendar; instead, they appear as banners. An all-day appointment displays your time as busy when viewed by other people, but an event or annual event displays your time as free.

Create an event

1. In Calendar, on the Actions menu, click New All Day Event.
2. In the Subject box, type a description.
3. In the Location box, enter the location.
4. To indicate to people who are viewing your calendar that you are out of office instead of free, on the Event tab, in the Options group, click Out of Office in the Show As list.
5. If the event lasts longer than one day, change the values in the Start time and End time boxes.
6. Click Save and Close.

Tip In Day/Week/Month view, you can quickly create an event by double-clicking the darker shaded area beneath the date heading of the day of the event. I want to share my experience with Microsoft Outlook Support as well as Computer help.

You can configure Microsoft Office Outlook so that when you switch between folders, any items you have marked for deletion are purged from the IMAP mail server.

1. Click a folder in your IMAP e-mail account.
2. On the Edit menu, point to Purge Deleted Messages.
3. Click Purge Options.

The Internet E-mail Settings dialog box opens.

4. On the General tab, under Purge Options, select the Purge items when switching folders while online check box.

Note You must be working online with the mail server for this feature to work. I want to share my experience with outlook support and computer help

1. On the Outlook Connector menu, click Add a New Account.

Note The Outlook Connector menu only appears if the Outlook Connector is installed.

2. Enter the following information:

* Your e-mail address

* Your password

* Your name as you want it to appear in the receiver's Inbox

3. Click OK.

A dialog box appears to notify you that you must exit and restart Outlook to see the new account. Click OK.

Currently there is no way to password protect Outlook on startup or to lock Outlook if you need to quickly walk away from your computer other than by using your Microsoft Windows® logon password or by using third-party software written specifically to password protect Outlook. However, you can set a password on your Personal Folders file (.pst) (Personal Folders file (.pst): Data file that stores your messages and other items on your computer. You can assign a .pst file to be the default delivery location for e-mail messages. You can use a .pst to organize and back up items for safekeeping.). If you use an Internet e-mail account in Outlook, such as a POP3 (POP3: A common protocol that is used to retrieve e-mail messages from an Internet e-mail server.) or HTTP (HTTP (Hypertext Transfer Protocol): Protocol that is used when you access Web pages from the Internet. Outlook uses HTTP as an e-mail protocol.) account, your e-mail messages are delivered to a .pst data file on your computer's local hard disk. You can use a password on your .pst file to help prevent accidental intrusion by other people whom you share your computer with.

1. On the Go menu, click Folder List.
2. Do one of the following:
• If you have a POP3 e-mail account, right-click the Personal Folders folder, and then click Properties For "Personal Folders" on the shortcut menu.
• If you have an HTTP e-mail account (not supported in Outlook 2000), such as MSN® Hotmail®, right-click the Hotmail folder, and then click Properties For "Hotmail" on the shortcut menu.
3. On the General tab, click Advanced.
4. Click Change Password.
5. In the Change Password dialog box, type your new password and verify it by typing it a second time. The password can be up to 15 characters.

Note Use strong passwords that combine upper- and lowercase letters, numbers, and symbols. Weak passwords don't mix these elements. Strong password: Y6dh!et5. Weak password: House27. Use a strong password that you can remember so that you don't have to write it down.

6. Make sure that the Save this password in your password list check box is cleared. This prevents the password from being cached, and you need to type the password each time you run Outlook. Don't forget the password.
7. Click OK three times.

When you click the e-mail account folder, you will be prompted for your password. After you gain access, you won't have to enter the password again for that session. If you exit and then restart Microsoft Outlook, you will be prompted for the password when you click the e-mail account folder.

Important The .pst password feature is not intended to provide security against hackers. It is just a way to prevent inadvertent intrusion by other people whom you trust and share your computer with, such as at home with your family. A more secure way of protecting your data on a computer that you share with other people is to create a password-protected Windows user account for each individual using the computer Help

To prevent the spread of viruses from program files (considered a Level 1 threat), Microsoft Outlook automatically blocks attachments that contain file types that can run programs. These blocked file types include .exe, .bat, .com, .vbs, and .js. Your Inbox displays the paperclip icon in the Attachment column to let you know that the message has an attachment. A list of the blocked attachment files appears in the InfoBar at the top of the message.

If you try to send an attachment that has a file type extension that is on the Level 1 restricted list, you receive a message that other Outlook users may not be able to access this type of attachment.

Only an e-mail server administrator can change this default setting and unblock certain file types. This setting is often used on an organization's intranet, not on the Internet.

Data files, such as .doc, .xls, .ppt, and .txt files, are not blocked. However, you receive an Opening Mail Attachment message when you try to open an attachment.

This message gives you the opportunity to consider the safety of the file you are opening and a chance to save the file and scan it for viruses before opening it.

To be able to send any file type by using e-mail, you can use a third-party program, such as WinZip, to package files before you attach them to your e-mail message. WinZip can create a new Outlook message and attach the .zip package for you.

In your message, you can include instructions explaining how to extract the files from the package to make it easy for recipients to access the files.

I want to share My Experience with Microsoft Outlook mail Security with computer Support and Technical Support

The Microsoft Outlook Address Book is guarded programmatically. This helps to prevent another program from automatically accessing your Address Book or Contacts list or from sending messages on your behalf without your permission. It is very useful to allow some programs (like Microsoft ActiveSync® or Palm Desktop Support and Computer Support )to access your contact information so that you can synchronize your personal digital assistant (PDA). However, a virus or other malicious program file can use the same functionality to propagate itself. If a program attempts to access your Address Book, a warning appears on screen.

This message appears if a program tries to access your Address Book. In general, you cannot prevent this caution from appearing. However, check with your synchronization software vendor to see if recent updates to the vendor's software include interacting with Outlook in a trusted manner. This message is not displayed when Outlook interacts with trusted synchronization software

· Unless you clicked a command or started a program that is expected to interact with Outlook Address Book information or if you are just not sure, click No.

· If you clicked a command or started a program that is expected to interact with Outlook Address Book information, select the Allow access for check box, and then specify the amount of time you grant access for.

Outlook is designed to help protect your computer from viruses and junk e-mail messages. The following information focuses on the virus protection features in Microsoft Outlook.

Macro security

Outlook itself cannot detect whether a virus is present. Macro viruses are spread through attachments, not the e-mail message itself. Microsoft Office achieves macro virus protection by using the High macro security setting as the default. With the High setting, you can run only digitally signed macros from trusted sources or macros that you created yourself, as long as the installed add-ins and templates are trusted. Unsigned macros are automatically disabled.

Note Signing a macro is similar to getting a legal document notarized by a legal authority or getting your passport stamped by a government official. Electronic certificates are used to sign the macro code. Certificates are issued by a certificate authority, such as a bank, government, or software company, which should be trusted sources. For example, all macros that are pre-installed with Office are signed by the developers who created them using certificates issued by Microsoft that vouch for their authenticity.

If you change the macro security level to the less secure Medium setting, you automatically receive a warning each time you open a document that contains a macro. You can select an option in the Security Warning dialog box about whether to run the macro. Disable Macros is the default button.

Note If the security setting is set to Low, Outlook will not warn you before running a macro. Therefore, all macros are run automatically without your intervention. Because of the potential security risk, Microsoft does not recommend that you use the Low setting.

I have to sketch out the details once again before this Monday for a official presentation. But then what i want to share here with you is my experience of sharing the Microsoft Outlook and providing a computer support assistance.